Guests book based on Google reviews — and they read the responses. Rankora helps hotels respond to every guest in minutes, detect fake review attacks, and turn reputation management into a revenue driver.
Your guests choose you based on your reviews. These are the challenges standing between you and a full house.
A single star drop on Google can reduce bookings by up to 30%. Guests decide where to stay based on your rating before they even visit your website.
Hotels that don't respond to reviews within 24 hours are seen as indifferent. Manual responses at scale across properties are practically impossible.
Managing reviews for a chain or group of hotels means dozens of inboxes, teams, and inconsistent response quality across properties.
Peak season brings a flood of reviews — positive and negative — that your team simply can't process manually at the volume required.
Coordinated fake review attacks are common in the hospitality industry. Detecting and reporting them requires tools your staff doesn't have time to use.
Without sentiment analytics, you can't tell whether complaints centre on room quality, breakfast service, or check-in experience — making improvement decisions guesswork.
Every tool your hotel group needs to manage, respond, and grow across every property.
Manage all your hotel locations from one unified view. See ratings, new reviews, and response queues across every property at a glance.
Get instant notifications when a guest posts a review, so your front office team can respond while the experience is still fresh.
Our AI generates warm, personalised, on-brand responses for every review — 5-star or 1-star. Review and publish in under a minute.
Identify which aspects of the guest experience drive praise or complaints. Track trends across rooms, F&B, staff, and more.
Flag inauthentic reviews with AI analysis of account age, writing patterns, and posting behaviour. Report to Google with compiled evidence.
Monitor your property-level response rates and speed, and set team targets to ensure guests always feel heard.
Automatically route specific review types to the right team member — maintenance complaints to operations, service issues to F&B managers.
Track your overall Google reputation score week over week, with benchmarking against your market's competitive set.
Real results from hotels that turned their Google reputation into a competitive advantage.
“We tripled our review response rate within a week of signing up. Guests notice that we care, and it shows in our repeat booking numbers. Rankora paid for itself in the first month.”
“The AI response drafts are incredible — they sound exactly like our brand voice. We respond to every review within the hour now, which has driven our rating from 4.1 to 4.8 in four months.”
“Being able to monitor reviews for all our hotels from a single dashboard is incredibly convenient. The fake review detection feature lets us immediately spot and counter competitor attacks.”
Join hundreds of hotels using Rankora to respond faster, remove fake reviews, and build the reputation that drives bookings.
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